OldCity
Helpdesk
Prepared to solve your problems.
Old City Web Services provides comprehensive support for a variety of situations, from software to billing information.
We are responsive to your needs and issues. From the help desk, we can point you in the right direction based on your request. Here you will find information such as software support, contact and billing information, site changes, and general inquiries.
Technical Support Solutions:
Visit Our Frequently Asked Questions Site
Visit our frequently asked questions page for any questions at all reguarding our services.
Tutorials
For full tutorials on adding email accounts to outlook, eshops tutorials, and other issues involving our products and services visit our tutorial site
Contact and Billing Information
To change your Contact and/or Billing information, please fill out
our client information update form completely.
For specific billing issues please email accounting@oldcity.com or call (904) 494-2343. To aid us in assisting you with billing questions please have your invoice number handy.
WEBSite Changes
For site and/or graphic changes, enter the applicable information in
our site change request form.
General Inquiries/Site issues
If you have an issue that is not addressed by the options above, please contact us through our general inquiry form.
Email Support
To access your web based e-mail account with OldCity.com:
On any web browser (Microsoft Internet Explorer, Firefox, Netscape, whatever) go to http://mail.oldcity.com:3000
The interface will ask you to enter your email address and password. Enter your whole email address (whoever@whatever.com) and then your password. If you don’t know your password, contact your system administrator and if you don’t have a system administrator, contact us and we can reset your password for you.
Outlook Email Setup
To set up an email account in Microsoft Outlook, use our Microsoft Outlook Settings.
Software Support
If you are using Adobe ® Contribute, the following sites may prove useful to you:
» Contribute Quick Start Guide
» Using Contribute with Paypal
» Contribute Documentation
If you are updating a dynamic photo album using SlideShowPro, the documentation for this software is located here:
» SlideShowPro.net Documentation
Services Disclaimer :
Depending on your service agreement you may incur support charges. You will be advised in advance if this is the case.
Other Issues:
If you have an issue that can not be resolved using our Help Desk information,
Please call (904) 829-2772, 794-4000, 794-7444