That could be a common question for employers when an employee is out for a day, let alone even longer. It is essential that you or your employees know how to fulfill a position without a major interruption to your office or business.
- Have your employees document processes and procedures they do each day, week, month, quarterly, semi-annually, or annually
- Create a binder with procedures for each employee/position
- Periodically check to make sure new procedures are added
Your employee will be missed, but they will also be able to return and have had things run smoothly and not to a pile of problems or mishandled business. You will be happy, they will be happy, and other employees will be happy. And, most importantly, your customers will be taken care of as usual.
Creating good step-by-step documentation takes some thought and effort, but the end result is priceless and can be used over and over again by you or anyone who needs it. A procedure manual is a great owner’s manual for your company.
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