The most important part of your business is the customer base you have, and ultimately the community that you build around your business. Sure, a customer is a customer, but loyal and long-term customers that form a community around your business are what will keep you running strong.
How to Build Community with Value:
Unfortunately building a strong customer base and community around your business isn’t one-size-fits-all or a trick that can be done overnight. It takes a lot of time, a lot of patience and a lot of hard work on your part. But at the heart of building community is offering something of value. Value is something that holds worth. Something that is important to someone. Something that serves a purpose.
Value will be something only you know based on listening to your customers, seeing what they gravitate toward when they come to your business. Why are they there? What are they looking for? This is all about them and not about you. You may have your favorite room, product, meal or item in your shop, but if that isn’t what your customers are after, you have to listen to them. Provide what they are seeking. Loyalty will come naturally.
Use Social Media to provide Value:
Value is something that you can offer regularly. With social media, you can build on your customer base by offering self-less ideas. Share ideas of people or businesses in the same niche. You don’t need to just compete. Share others’ ideas. Share others’ opinions. Show you hear others and what they need and they will appreciate and respect you and your business and come to trust your brand for the honest voice you use with your community on social media.
Next Week, we’ll continue discussing Customer Retention and social media when we look at Customer Retention Part II: Using Social Media for Word Of Mouth Marketing.